Farndon Fields Loyalty Card Membership
Why do we collect your information?
When joining our loyalty membership we collect information from you to assist in allocating points to your loyalty card and managing your account. This includes name, address, email and telephone number. We also ask for permission to contact you by email to receive marketing messages from us about events, news from the farm and special offers.
How do we use your information?
Once you have a loyalty account set up on our system, your details are used to manage you account and any queries. Your account activity is also recorded and logged on our system. This data is used for internal reports and sales statistics to help us improve our service. If you have consented to receiving emails, then your name and email information will be used to send you our regular email newsletter.
Who has access to your information?
We promise to never sell your information to any unauthorised third parties. We do use third parties to process your data on our behalf. This allows us to operate our loyalty membership and marketing emails. The third parties we use are trusted partners who will never use your data for their own marketing or share your data with anyone else.
How to opt out
You can opt out of our Loyalty membership by contacting us in writing, to firstname.lastname@example.org. We will remove your information from our records and from any third parties it is shared with.
If you would like to opt out of receiving marketing emails, you can unsubscribe at the footer menu of any sent emails from us.
Can I see what information you hold?
You have the right to see the information we have on our database that we hold about you. You can also request to change information that might be incorrect. Please contact us in writing by emailing email@example.com and we will respond as soon as we can.
When you make purchases from Farndon Fields Farm Shop on this website we collect information from you in order to process your order. This includes:
Online payment’s are processed directly with a third party (Barclaycard) on their secure online payment portal. We do not handle, record or save your card details.
We will use your personal information to confirm the order you have placed with us, to contact you if we have a query with your order or if we are unable to process your order for any given reason. Your information will also be used to connect your transaction data to your loyalty membership account (where relevant).
If express consent is given, your details will be used to communicate our email newsletter with you.
All your personal information will be stored on a secure database hosted by a third party. This third party enables us to operate an online shopping service and will never disclose your personal information to anyone else. We will only do so if we have a legal duty to disclose information related to crime and fraud prevention.
Contact & Communication With us
Users contacting us through our website contact form do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely during communications, after this period it will be deleted.
Any personal information received from customers by email to any of Farndon Fields operated email accounts are sent at the customers own risk. We will not share them with any third parties, unless express permission has been granted.
We will securely store any information received and sent in email conversations until the enquiry has been resolved. Once resolved, your personal information will be deleted from our records.Where you have consented to receiving communication from us, we may use your personal details to send you products/services information through our mailing list system. This is done in accordance with the regulations named in 'The policy' above.
Email Mailing List
We operate an email mailing list program, used to inform subscribers about products, services and news from the farm. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time by following the link in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages contain tracking beacons / tracked clickable links in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user personal details on social media platforms.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.
What are Cookies?
Cookies are small text files (generally filled with letters and numbers) which the majority of web sites store on your computer or handheld device. These cookies are harmless and cannot cause damage to your computer. Cookies are regularly used to ensure that websites function correctly.
Without cookies, website features such as shopping baskets and members' areas could not work as they do now. Cookies are generally beneficial, making your interaction with websites smoother and much easier.
Some cookies may also be set by third parties (such as Google) for statistics and to help us improve the services and products we provide to you. None of these cookies collect personal information that would allow anyone to identify individual users of our site.
By using our site you give us consent to store cookies on your computer. If you do not wish to consent then you must either disable cookies in your browser/handheld device or refrain from using our site.
Website Visitor Tracking
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; The Langton Brewery, www.langtonbrewery.co.uk/leicestershire_brewery/
Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Applicants contacting us by post or email, speculatively or directly in response to an advert do so at their own discretion and provide the information requested at their own risk. We may also receive applicant data from recruitment agencies, or via an online application through a job board site. Once received your personal information is kept private and stored securely during our recruitment process. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We keep the personal information that we obtain about you during the recruitment process for no longer than is necessary for the purposes for which it is processed. How long we keep your information will depend on whether your application is successful and you become employed by us, the nature of the information concerned and the purposes for which it is processed. You will be informed of how long your data will be stored at appropriate stages through the recruitment process with us.
Farndon Fields Farm, Farndon Road, Market Harborough, Leics LE16 9NP