Terms & Conditions for shopping online

Product returns, refunds and replacement Policy

At this moment in time, the products sold on this website are fully refundable if you wish to cancel your order and return the goods to Farndon Fields Farm Ltd. If a gift voucher is found to be damaged during transit this is not bound by our refunds policy as it was no longer in our possession. Gift vouchers are treated like cash, they will not be replaced or refunded if damaged, lost or stolen.

Delivery policy

Gift vouchers are sold online on the basis of click and collect or delivery by post option. You can collect your items from the Farm Shop on the allocated date (if applicable).

Vouchers purchased online and delivered by post

We cannot guarantee delivery dates, times or arrival as the vouchers are no longer in our possession. Farndon Fields Farm Ltd must be notified as soon as possible if a voucher does not arrive in the post. The original must be destroyed if recovered. If collection is selected, the purchaser is responsible for collecting the voucher from Farndon Fields. Only the purchaser is authorised to collect the voucher, with proof of payment receipt required.

If you have any queries regarding collection of your order or confirmation of your order, please contact us on 01858 464838.

Farndon Fields Farm Ltd retain the right to substitute any product which may not be in stock or available with a similar product with the same or higher value​.