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Returns, refunds and replacement Policy
At this moment in time, the products sold on this website are fully refundable if we have been notified with at least 5 days notice before the event. If a refund is requested closer to the event date, the customer may not receive a full refund. If a customer is unable to attend, they can transfer a ticket to another person but Farndon Fields must be notified prior to the event as this persons name will not be recorded on the admittance list.
Once you have received your order and a product is found to be faulty or of poor quality, the customer will receive a replacement product free of charge. No refund will be given.
All products are sold on the basis of click and collect or delivery by post option. You can collect your items from the Farm Shop on the allocated date (if applicable). Otherwise when products such as tickets for events are purchased, the customer will receive a confirmation email detailing their order. Actual tickets will not be distributed.
Vouchers purchased online and delivered by post. We cannot guarantee delivery dates, times or arrival as the vouchers are no longer in our possession. Farndon Fields Farm Ltd must be notified as soon as possible if a voucher does not arrive in the post. The original must be destroyed if recovered. If collection is selected, the purchaser is responsible for collecting the voucher from Farndon Fields. Only the purchaser is authorised to collect the voucher, with proof of payment receipt required.
If you have any queries regarding collection of your order or confirmation of your order, please contact us on 01858 464838.
Farndon Fields Farm Ltd retain the right to substitute any product which may not be in stock or available with a similar product with the same or higher value